We want you and your pet to be happy with what arrives. If something isn’t quite right, we’re here to help.
Our 30-day return window
You may request a return within 30 days of delivery for unused items in their original condition and packaging.
For hygiene and safety reasons, we do not accept returns on items that have been used, chewed, soiled, or clearly played with. Opened treats and chews are final sale and cannot be returned.
How to start a return
Email us at immabeagoodtrainer@gmail.com or reach out through our Contact page with your order number, the item you’d like to return, and a brief note about what happened.
If your return is approved, we’ll send you return instructions. Please don’t ship an item back until you’ve heard from us.
Refunds and return shipping
For standard returns, you’re responsible for the cost of return shipping. Once we receive and inspect a returned item and approve your refund, we’ll issue it to your original payment method within 5 to 10 business days.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery and include a photo of the issue. We’ll refund or replace the item at no cost to you, including return shipping if a return is needed.